Callback
Callback is our innovative new telephone support system. In response to the requests of our customers we have overhauled the way we provide support over the telephone to produce a more accurate service with increased availability.
Benefits
- Free — We call you, so there’s no cost involved.
- Convenient — We call at a time to suit you.
- Fast — We can fix any problems before we call.
How it Works
- Call the relevant number:
- UK Customers: 0870 922 0906 (no more than 16p)
- US Customers: 1-800-315-0151 (toll free)
- Leave a Callback request including:
- Your name/Account name,
- Telephone Number,
- Your question or a brief account of your problem,
- A time we may call you.
- At the agreed time an operator will call you with the answer to your question.
Opening Hours
Callbacks are made between 4 PM and Midnight British Time, 7 days a week. Callback requests can be left 24 hours a day, 365 days a year.